This course is designed to help managers and other decision-makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.
The course begins by comparing and contrasting the two major types of negotiation: Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN). Key topics converged in the course include the causes of conflict; different styles of conflict management; how to conduct a conflict diagnosis; the uses of a strategy and interest assessment; and methods for avoiding stalemate and achieving a cooperative resolution.
Case studies that simulate real-world conflict-resolution negotiations are incorporated, to illustrate the practical application of the principles and strategies covered in the course.
- Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
- Articulate the advantages and disadvantages of negotiation, compared to other methods of conflict resolution
- Explain the importance of BATNA in Dispute Settlement Negotiation
- Describe the most common causes of personal and workplace conflict
- Explain the steps involved in conflict diagnosis
- Describe the five conflict management styles identified by the Thomas-Kilmann Conflict Mode Instrument (TKI)
- Identify the main impediments to achieving a cooperative resolution, and explain how best to circumvent them
- Describe how to develop a strategy and interest assessment
- Explain the importance of active listening in the context of negotiation
- Define ZOPA, and explain its importance in Dispute Settlement Negotiation
- Explain how the ability to identify different negotiating currencies can help negotiators break a stalemate
- Distinguish between "sacred" and "pseudo-sacred" values
- Apply the principles of Dispute Settlement Negotiation to real-world examples
- Badge and credit-awarding
- Games & Flashcards
- Video content
- Real-world case studies
- Audio-enabled in app
You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.
This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
This course does not require any additional purchases of supplementary materials.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. Learners will have three attempts at all graded assessments.